FAQs

A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click here.

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

A: Click the "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:

• First and/or last name
• Company/Institution name
• Email address

Switch to the “Advanced Search” tab to perform a more detailed search by:

• City
• State
• Country
• Community

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Click on “Add as contact” to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. You can also choose to let your contacts view certain demographics in your profile that others can't.

A: Communities are groups that allow you to participate in topic specific discussions and share resources with other NAFA members.

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

A:  Click on “Communities” in the main navigation and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, there are subscription options: Real Time, Daily Digest, No Email, Consolidated Daily Digest, and Consolidated Weekly Digest.  

For each discussion, you have the following delivery options:

• Real time: sends an email every time a new message is posted.
• Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
• No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
• Consolidated Daily Digest: select this option for multiple communities to receive one email per day with a summary of all posts for each of the selected communities. This is a way to reduce the total number of emails you receive if you are subscribed to multiple communities.
• Consolidated Weekly Digest: select this option for multiple communities to receive one email per week with a summary of all posts for each of the selected communities. At the top of the page, choose which day of the week you prefer this digest to be delivered. This is a good way to reduce the total number of emails you receive if you are subscribed to multiple communities.

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "No Email” for the discussions which you wish to stop receiving emails. Also be sure the Consolidated Daily and Weekly Digest options are unchecked.

A: To respond to a discussion post, navigate to the discussion post and click on the “Reply” button to send your message to the entire group. To send a message to only the author of the post, please select “Reply to Sender” (located in the "Reply" drop-down). We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience, or resources that others could benefit from.

A: Go to “Help/FAQs" then click on “Post a Message.” From an email for a particular discussion group, you can use the “Post Message” link located at the top of the discussion email.

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options.

A: Yes, please enter a keyword in the search bar located in the main navigation bar. To refine your search results, use the filters on the left side of the search results page.

A: Locate the community you are interested in viewing from the My Communities page. Click on the community's name to open it up, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line to open the full conversation. “Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine. You can also see all library entries that you can access from the "Library Entries" option under the "Browse" button in the main navigation.

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search." Then click on “User Content” in the left column, you will then see "Library Entry - File" become an option. Click on that to get a list of available file types to appear in the left column, which you can filter the search results by. This gives you the option to specify file type: Document, Presentation, Image, Spreadsheet, etc.

A: The libraries are populated in two ways:

1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated community library.

2.  You can also upload documents directly to a library by using the “Share a File” link found under “Help/FAQs” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

A: Select the “Share a File” link found under “Help/FAQs” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

• Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
• Upload your file.
• Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, click “Finish” to post your library entry for other members to access.

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos. Files cannot exceed 1 GB in size.

A: Tags are great way to organize and categorize content on your site. Tags can be applied to discussion posts, library entries, events, and any other type of content found in the NAFA Community. Tagged items are prioritized in the search results. To add a tag to your post, simply use a hashtag (#) like on social media platforms. Also, click on a tag anywhere you see one on the website to find all related content with the same tag.